Be prepared to give the following information:

• The type of emergency. (i.e. status epilpeticus or an injury due to a seizure)
• Your name
• The address or location and main intersection
• The telephone number you are calling from

Remember: an emergency call (911) from a pay phone is free)

Before the ambulance arrives

•  Be aware of anything which could cause further injury. Generally, do not move the patient unless life is threatened.
  • Put out any fires.
  • Turn off or remove exposed sources of electricity.
  • Warn oncoming traffic.
  • Remove the person in need from smoke, water, or poison gas.
• Do not try to perform standard first aid for injuries such as burns and broken bones, unless you are certified to do so. Ask the 911 operator for assistance.
• Clear a path to the patient: move furniture and unlock doors.
• Have someone ready to meet the ambulance, if possible.
• Be sure your house number is clearly visible from the street and turn on the outside lights at night.
  • If you live in an apartment, try to meet the ambulance at the lobby door and have the elevator ready.

Remember: emergency personnel must find you in order to help you.

 When the ambulance arrives

•  Stay calm. Give clear information. You may want to write the information on a piece of paper.
• Be prepared to answer the following questions related to the patient’s condition:
  • consciousness
  • breathing
  • bleeding
  • how long the seizure lasted
  • changes in seizure activity
  • seizure type
  • injuries