When calling for help

February 14, 2012

Be prepared to give the following information:

  • The type of emergency. (i.e. status epilpeticus or an injury due to a seizure)
  • Your name
  • The address or location and main intersection
  • The telephone number you are calling from

Remember: an emergency call (911) from a pay phone is free)

Before the ambulance arrives

  •  Be aware of anything which could cause further injury. Generally, do not move the patient unless life is threatened.
    • Put out any fires.
    • Turn off or remove exposed sources of electricity.
    • Warn oncoming traffic.
    • Remove the person in need from smoke, water, or poison gas.
  • Do not try to perform standard first aid for injuries such as burns and broken bones, unless you are certified to do so. Ask the 911 operator for assistance.
  • Clear a path to the patient: move furniture and unlock doors.
  • Have someone ready to meet the ambulance, if possible.
  • Be sure your house number is clearly visible from the street and turn on the outside lights at night.
    • If you live in an apartment, try to meet the ambulance at the lobby door and have the elevator ready.

Remember: emergency personnel must find you in order to help you.

 When the ambulance arrives

  •  Stay calm. Give clear information. You may want to write the information on a piece of paper.
  • Be prepared to answer the following questions related to the patient’s condition:
    • consciousness
    • breathing
    • bleeding
    • how long the seizure lasted
    • changes in seizure activity
    • seizure type
    • injuries