Be prepared to give the following information:
- The type of emergency. (i.e. status epilpeticus or an injury due to a seizure)
- Your name
- The address or location and main intersection
- The telephone number you are calling from
Remember: an emergency call (911) from a pay phone is free)
Before the ambulance arrives
- Be aware of anything which could cause further injury. Generally, do not move the patient unless life is threatened.
- Put out any fires.
- Turn off or remove exposed sources of electricity.
- Warn oncoming traffic.
- Remove the person in need from smoke, water, or poison gas.
- Do not try to perform standard first aid for injuries such as burns and broken bones, unless you are certified to do so. Ask the 911 operator for assistance.
- Clear a path to the patient: move furniture and unlock doors.
- Have someone ready to meet the ambulance, if possible.
- Be sure your house number is clearly visible from the street and turn on the outside lights at night.
- If you live in an apartment, try to meet the ambulance at the lobby door and have the elevator ready.
Remember: emergency personnel must find you in order to help you.
When the ambulance arrives
- Stay calm. Give clear information. You may want to write the information on a piece of paper.
- Be prepared to answer the following questions related to the patient’s condition:
- how long the seizure lasted
- changes in seizure activity
- seizure type